About RITM
What does RITM cover?
Network performance
It’s a fact that the majority of businesses never realise the full potential of their IT infrastructure. This ‘performance gap’ between what an IT system is capable of and what it actually delivers can exist for a variety of reasons:
- Systems supplied by resellers are installed regardless of different user needs
- Server capacity may be taken up with functions that few users rarely need
- Commonly used applications can become oversubscribed, leading to slow performance or frequent crashes
These obstructions occur when your network isn’t configured for the needs of your business.
Remote management of your network by Remote IT Management will deliver an immediate and dramatic upturn in the performance of your IT systems.
By monitoring your network to identify any performance downturn and carrying out work in those areas that need attention, Remote IT Management generates detailed feedback of your network and the demands you place on it. Using this knowledge, your system can be reconfigured remotely, and in real time, as the priorities of your business change, for optimum performance.
In addition, Remote IT Management can also examine the configuration of each PC on your network and compare it to the needs of its user. Being intelligent IT management, it allows users to reinstall those applications quickly and easily if they’re needed for a more efficient network.
It’s…where you turn when every PC user turns to you.
Shouldering the responsibility for the company’s IT system can be a lonely task. Especially when something goes wrong.
On the one hand, every call you make to your chosen computer engineer costs money. On the other, every minute of system downtime costs money too. The ‘R’ may stand for ‘Remote’, but the support you enjoy from Remote IT Management’s team is as close as it gets.
You can call them any time between 8.30am and 5.30pm during weekdays as often as you like. There’s no limit to the number of calls you make and no charge above and beyond your standard monthly contract payment.
Remote IT Management even provides all PC users in your office with a telephone helpdesk facility that gives them direct access to a PC World Business engineer. Every call is usually answered within three rings and seventy per cent of callers are up and running again within fifteen minutes.
This article originally appeared in the RITM edition of Services.